{"id":11097,"date":"2026-09-10T14:42:34","date_gmt":"2026-09-10T11:42:34","guid":{"rendered":"https:\/\/v2.voronov.uk\/?page_id=11097"},"modified":"2026-09-28T14:23:48","modified_gmt":"2026-09-28T11:23:48","slug":"payment-refund","status":"publish","type":"page","link":"https:\/\/ls.voronov.uk\/en\/payment-refund\/","title":{"rendered":"Payments & Refunds"},"content":{"rendered":"
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Payments & Refunds<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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    Version dated September 10, 2026.<\/em><\/p>

    Rules for paying for VORONOV Solutions services, using EUR and UAH, prepayments, refunds, recurring payments, and service termination.<\/p>

    1. Billing Currency<\/strong><\/h3>

    The primary currency for VORONOV Solutions services is EUR<\/strong>. An approximate UAH equivalent based on the official exchange rate of the National Bank of Ukraine may be displayed next to prices in EUR on the website.<\/p>

    The actual exchange rate applied by a bank or payment provider may differ from the NBU rate. For a specific payment in UAH, the amount may be fixed when the invoice or payment request is created.<\/p>

    For a payment made directly in EUR, the amount stated in EUR is payable.<\/p>

    2. Payment Methods<\/strong><\/h3>

    Available payment methods:<\/p>

    • Visa and Mastercard via the payment provider;<\/li>
    • Apple Pay and Google Pay, where available;<\/li>
    • bank transfer in UAH to the sole proprietor\u2019s account;<\/li>
    • SEPA transfer in EUR;<\/li>
    • recurring payments for Website Care and Development Retainer, where enabled for the selected engagement model.<\/li><\/ul>

      Payment details, amount, payment purpose, and payment deadline are specified in the relevant invoice, bill, or payment link.<\/p>

      3. Prepayment<\/strong><\/h3>
      Hourly Work<\/strong><\/h5>

      For a new client, the standard minimum order is equivalent to 1 hour of work or another agreed budget.<\/p>

      Hour Packages<\/strong><\/h5>

      Hour packages are paid in full before the hours are credited to the balance.<\/p>

      Fixed Price<\/strong><\/h5>

      Payment is made according to the agreed schedule \u2014 either in one payment or in stages depending on the scope of the project.<\/p>

      Website Care & Development Retainer<\/strong><\/h5>

      Recurring services are paid for the upcoming billing period.<\/p>

      4. Refunds for Hour Packages<\/strong><\/h3>

      If a package has been purchased but work has not yet started, refund eligibility is determined according to the agreed terms and applicable law.<\/p>

      If some hours have already been used and the package is voluntarily cancelled, the used time is recalculated at the standard hourly rate of \u20ac35 per hour<\/strong>, and the refundable amount is the remaining balance of the amount actually paid.<\/p>

      Example:<\/strong> a 40-hour package costs \u20ac1,200. If 10 hours have been used, the value of the used time at the standard rate is 10 \u00d7 \u20ac35 = \u20ac350. The approximate refundable balance is \u20ac850.<\/p>

      The actual refund method and processing time depend on the original payment method, bank, payment provider, and legal requirements.<\/p>

      5. Website Care & Development Retainer<\/strong><\/h3>

      Cancelling a recurring service stops the next renewal. The already paid current period remains active until its end date.<\/p>

      As a standard rule, no prorated refund is issued for part of an already started billing period, except in cases of an incorrect or duplicate charge, a technical error, or where otherwise required by law.<\/p>

      For Development Retainer, the initial minimum engagement period is 3 months<\/strong>, unless otherwise agreed separately.<\/p>

      6. Termination of a Fixed Price Project<\/strong><\/h3>

      If a paid stage has not yet started, refund eligibility is determined taking into account any preparatory work already completed and agreed expenses.<\/p>

      If work on the stage has already started, any possible refund amount is determined based on the portion of work actually completed and the agreed obligations.<\/p>

      Accepted and completed stages are not refundable solely because the client decides not to proceed with subsequent stages.<\/p>

      7. Failed or Overdue Payment<\/strong><\/h3>

      If a recurring payment fails, the client may receive a notification and time to retry the payment or update the payment method.<\/p>

      After 3 days<\/strong> without successful payment, new non-critical work may be paused. After 7 days<\/strong> the service or subscription may be suspended until payment is received.<\/p>

      For Development Retainer, reserved time may be released after the grace period ends. An overdue payment may also delay the start of a new stage or new work.<\/p>

      8. Disputes & Chargebacks<\/strong><\/h3>

      If a payment is disputed through a bank or payment provider, related unused services or balance may be temporarily suspended until the dispute is resolved.<\/p>

      VORONOV Solutions does not delete or damage a website, data, or work results because of a financial dispute. Only the provision of new services may be suspended until the matter is resolved.<\/p>

      9. Questions About Payments & Refunds<\/strong><\/h3>

      If you have questions about a payment, invoice, subscription, or refund, contact us using the contact details provided on the website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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